Booking Rules

• Members may book a court up to 14 days prior. When booking 14 days prior, the courts may only be booked from 7 am onwards.
• Booking fees
  • The booking fees are displayed on the Booking Sheets.
  • Each member has an account within the booking system and must have sufficient credit in order to book a court.
  • Members can "top-up" their booking system accounts as follows.
    • You can purchase £25 (minimum) credit with an online credit/debit card transaction. Your transaction will be processed by PayPal and your account will be automatically credited.
    • You can purchase £25 top-up vouchers at the club, and then you will need to submit the voucher code when logged into the website or by using the touch screen at the club - please note you will need to know your PIN number to use the touch screen at the club.
  • Members can share booking fees by using the facility to Transfer Credit. On the day playing, the system will automatically send an email to invite playing partners/opponents to use this facility to share the booking fees paid by the member who booked the court.
  • When a member decides to no longer use the court booking system, they will not be refunded any remaining balances in their court booking account. In other words, unused booking system credit is non-refundable.
• Guest Fees
  • When playing a guest, members MUST select "GUEST £10" as the playing partner/opponent to show on the booking sheet.
  • The system will automatically charge the £10 Guest Fee to your booking system account by adding the Guest Fee to the booking fee already paid.
  • If you've booked several consecutive time slots for the same session, eg 3 x 30 minutes, you only need to select the Guest Fee as playing partner/opponent for 1 of the 3 bookings (as otherwise the system will charge £10 for each 30-minute booking).
  • If you're no longer playing a Guest, you can change your playing partner/opponent to a member, and the court fee will automatically revert to the normal rate (and your account will be credited). This can be done when you book the court or any time before playing.
  • If you forget to select Guest as the playing partner/opponent before playing, then please be sure to use the facility to "TransferCredit" (£10) to the Guest account on this system.
• Cancellations & Refunds
  • When unable to play, please cancel as soon as possible so others may use the court.
  • Full refund (as booking system credit) when cancelled more than 24 hours prior.
  • No refund when cancelled within 24 hours prior, unless the court is re-booked -- in this case, the late-cancellation charge is automatically refunded as booking system credit (and no charge will appear on your booking system account).